BOOKING CONDITIONS

To go forth with booking your tour in Morocco, please read the below terms and conditions carefully.

These conditions, along with any other information given to you. At the time of booking, set out the terms, and conditions, of the contract, between you and Beyond-Morocco.

When you pay your deposit, you are making an offer to purchase our services or holidays. Which, if accepted by us, will result in a binding contract.

Payment of your deposit, does not constitute our acceptance of your offer.

Please note that for any bookings, which fall outside of the scope of these regulations. We act as agent for the relevant service providers, and your contract for those services is with the directly with the supplier.

The Conditions in Full
1. YOUR HOLIDAY CONTRACT:

When you are booking a tour in Morocco, you guarantee that you have the authority to accept, and do accept on behalf of your party the terms of these booking conditions. A contract will exist, as soon as we issue our confirmation invoice. These booking conditions fall under the exclusive jurisdiction of the Moroccan Courts.

2. YOUR HOLIDAY PRICE

(a) Firstly, we reserve the right to alter the prices of any of the holidays shown in our brochure or website. When booking a tour in Morocco, you will be advised of the current price of the holiday. Which you wish to book before your contract is confirmed.

(b) Secondly, when you make your booking, you must pay a deposit of 20% of the holiday cost per person. The balance of the price of your travel arrangements, must be paid at least 6 weeks before your departure date. Unless, otherwise advised. If the deposit, and/or balance is not paid in time, we shall cancel your travel arrangements.

(c) Thirdly, If the balance is not paid in time, we shall retain your deposit. All monies you pay to the travel agent are held by him on our behalf at all times.

The price of your travel arrangements, was calculated using exchange rates quoted in the Financial Times Guide to World Currencies. On 3 May 2016, in relation to the following currencies: Canadian Dollars, Euros, Icelandic Krona, Moroccan Dirham, Swiss Francs & US Dollars.

(d) Fourthy, when you confirm the price of your holiday. Then, subject to the correction of errors, we will only increase or decrease the price in the following circumstances.

Price increases, or decreases after booking, will be passed on by way of a surcharge or refund.

Fifthly, A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause. If our costs increase, or decrease as a result of (as applicable): transportation costs, dues, taxes or fees payable for services: such as landing taxes, or embarkation, or disembarkation fees at ports. As well as, any changes in the exchange rates, which have been used to calculate the cost of your holiday.

Even, in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday: (excluding insurance and any amendment charges) we will levy a surcharge.

If any surcharge is greater than 10% of the cost of your trip, (excluding insurance and any amendment charges), you will be entitled to cancel your booking. You will receive a full refund of all monies you have paid to us: (except for any amendment charges).

Or alternatively, purchase another holiday from us as referred to in Clause 7.  Should the price of your holiday go down, due to the changes mentioned above, by more than 2% of your holiday cost. Then, any refund due will be paid to you.

However, please note that travel arrangements are not always purchased in local currency, and some apparent changes have no impact on the price of your travel, due to contractual and other protection in place.

You have 14 days from the issue date printed on the surcharge invoice, to tell us if you want to cancel your holiday, or purchase another holiday.

Any surcharge must be paid with the balance of the cost of the holiday, or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start of your holiday. No refunds will be made within this period either.

For any bookings made through us as agent, we reserve the right to pass on to you in full, after your booking has been confirmed, all costs and/or charges incurred, or imposed by any Supplier connected with your arrangements, including any price increases due to currency fluctuations.

3. IF YOU CHANGE YOUR BOOKING:

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible.

Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of €35 per person per element, and any further cost we incur in making this alteration.

You should be aware, that these costs could increase the closer to the departure date, that changes are made and you should contact us as soon as possible. A change of holiday dates will normally be treated as a cancellation of the original booking. We are not able to hold deposits, and carry them on to a booking for the next year.

Should a member of your party be prevented from traveling, you may transfer the booking to another person(s), provided it is not less than 14 days prior to departure, and you pay an amendment fee of €35, as well as any additional costs we may incur.

Note: Certain travel arrangements (e.g. Hotel or Transportation Bookings) may not be changeable after a reservation has been made, and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

4. IF YOU CANCEL YOUR HOLIDAY:

You, or any member of your party, may cancel your travel arrangements at any time. You must send us a written notification. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 7.

5. IF WE CHANGE OR CANCEL YOUR HOLIDAY:

When booking a tour in Morocco, It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes, and we reserve the right to do so at any time. Most of these changes will be minor, and we will advise you, or your travel agent of them at the earliest possible date.

We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than six weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.

If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used in your pre-departure information pack.

Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure.

When booking a tour in Morocco, you will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid.

Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control.

These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

6. IF YOU HAVE A COMPLAINT:

If you have a problem booking a tour in Morocco, please inform the relevant supplier (e.g. your hotelier), our local representative or the Beyond-Morocco office or Out of Hours manager immediately who will endeavor to put things right.

However, If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Beyond-Morocco Residence Jnane Atlas, Abdelkrim Al Khattabi Marrakesh, Morocco 40 000 giving your booking reference and all other relevant information.

Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort.

If your complaint is not resolved by Beyond-Morocco, you may refer the complaint to the AITO Independent Dispute Settlement Service.

Full details are available from us or Aito. For any booking, the maximum sum awarded under the supervision of a mediator is €2,500.00 – €10,000.00 per individual.

7. OUR LIABILITY TO YOU:

If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements.

The level of such compensation will take into account all relevant factors including the invoice price of the holiday, any steps it was reasonable for the client to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package.

Please note:unless you are able to prove that such injury or illness was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. We will not be liable for any injury, illness, or death or consequent losses suffered by you or any member of your party,

It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 10 and, further, assign to us any rights that you may have against any third party in connection with your claim. You must co-operate with us and our insurers in this regard.

If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the package you booked with us – including for example any additional services, or facilities provided to you by a hotel or any other supplier which was not included as part of the original contract between us – we will not be liable to pay you any compensation, but will offer you such advice and guidance as is reasonable in all the circumstances provided we are advised of the incident promptly.

We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements.

In all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:

i. the fault of the person affected or any members of their party or

ii. the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

iii. an event or circumstances which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care

(a) The contractual terms of the companies that provide the transportation for your travel arrangements.

(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air. The Athens Convention in respect of travel by sea. The Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation. Which limit the amount of compensation that you can claim. Either for death, injury, delay to passengers and/or loss, damage and delay to luggage.

You can ask for copies of the transport companies’ contractual terms. Or the international conventions, from our offices (Residence Jnane Atlas, Abdelkrim Al Khattabi Marrakesh, Morocco 40 000).

Under EU law, (Regulation 261/2004) you have rights in some circumstances to refunds.  Contact your airline in cases of denied boarding, cancellation or delay to flights.

They will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund. Neither during and/or after booking your tour in Morocco.

In clause 6, you will find your right to a refund and/or compensation from us. If any payments to you are due from us.

If your airline does not comply with these rules. You should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk


8. PROMPT ASSISTANCE DURING YOUR HOLIDAY:

If there is no contract performance. Either, attributable to a third party unconnected with the provision of the services. Or as a result of failures due to unusual, and unforeseeable circumstances, beyond our control. Or an event which we or our suppliers, even with all due care, could not foresee or forestall. After booking a tour in Morocco, if you suffer an injury, or other material loss. We will offer you such prompt assistance, as is reasonable in the circumstances.


9. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS:

Your specific passport and visa requirements, and other immigration requirements are your responsibility. You should confirm these with the relevant Embassies and/or Consulates.

We do not accept any responsibility, if you cannot travel. Because you have not complied with any passport, visa or immigration requirements. You can visit Visa Swift to find out what visas, and other documents you may require, for your destination. Or you can contact the relevant embassy, or consulate directly before booking your tour in Morocco.

10. INSURANCE:

It is a condition of your contract with us. You must take out adequate travel insurance suitable before you travel. You must cover yourself for cancellation, curtailment, injury or illness during your holiday with Beyond-Morocco.

We do not check insurance policies for suitability, but reserve the right to request a copy. You are responsible for indemnifying us in full: in the event that we incur any losses or expenses. All depending out of your failure to take out adequate insurance cover.

11. SUITABILITY & BEHAVIOUR:

All our holidays, tours and courses have different levels. Physical abilities differ in each excursion. Adequate experience and suitable equipment to compete the holiday. If you have and medical conditions, allergies or special dietary requirements. You must inform us and your leader (where appropriate) during booking your tour in Morocco.

We will endeavor to pass on any dietary or special requests to our suppliers. But, cannot guarantee that they will be able to meet your request. Including all risks involved in adventure or activity travel. You will undertake the treks, tours and activities of your own free will.

If you decide that you are unable to continue the holiday. You will be responsible for making your own alternative arrangements at your own expense.

If in any case, your behavior is likely to cause injury. Either, by upsetting or distressing to third party or damaging the property. We will take appropriate measures to cancel your holiday. You will not be subject to any refunds.

12. EXCURSIONS:

Booking your tour in Morocco. Including Excursions or other tours that you may choose to book or pay. However, they are not part of your package holiday provided by us. Any excursions booked through other companies are subject to their own terms and conditions.

For any excursion, or other tour after booking your tour in Morocco. Your contract will be with the operator of the excursion or tour and not with us.

We are not responsible for the provision of the excursion or tour. Or, for anything that happens during the course of its provision, by the operator after booking your tour in Morocco.


13. WEBSITE, BROCHURE & ADVERTISING ACCURACY:

We make every effort to ensure the accuracy of. The advertising, brochure, website information and prices at the time of printing. Regrettably errors do occasionally occur.

You must therefore ensure you check the price, and all other details of your chosen arrangements. Preferably, with us at the time of booking a tour in Morocco.

The information, and prices shown on our website. Including our brochures, may have changed by the time you come to booking your tour in Morocco.


14. DISABILITIES AND SPECIAL REQUIREMENTS:

If you have any disability or special requirements. It is essential that you inform us at the time of booking your tour in Morocco. So that we can make the appropriate enquiries about the suitability of your chosen holiday for you.

If we reasonably feel unable, to properly accommodate the particular needs of the person concerned. We reserve the right to decline or cancel the booking your tour in Morocco.


15. SPECIAL REQUESTS:

If you have a special request, for anything that is not automatically part of your holiday. Please check when you book your tour in Morocco. We will pass this information on to the suppliers we work with.

Our note of your request on your invoice confirms we have received it. However, it does not guarantee that we, or the relevant supplier, can meet your request.

We must emphasize, we cannot guarantee the delivery of requests made verbally. (e.g. special meal types on flights, etc.).

We will not pay compensation for failing to meet a special request. that we have not confirmed separately in writing.

16. DATA PROTECTION AND PRIVACY:

We are fully compliant with all data protection legislation. Please see the privacy policy on our website for full details before booking your tour in Morocco.

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